1. What types of products do you offer?
At Glamstach, we specialize in customizable mugs. You can personalize our mugs with your own designs, text, or images to create a unique and stylish product.
2. How do I customize my mug?
To customize your mug, simply select the customization options available on the product page. You can upload images, add text, and choose from various design features. Once you’re satisfied with your design, add the mug to your cart and proceed to checkout.
3. Can I preview my custom mug before ordering?
Yes, our customization tool allows you to preview your design on the mug before you place your order. This ensures that you can see how your customizations will look and make any necessary adjustments.
4. What is the turnaround time for orders?
The typical turnaround time for customized mugs is (2-3 Days). Please note that this does not include shipping time. You will receive a confirmation email with tracking information once your order has shipped.
5. Do you offer international shipping?
Currently, we offer shipping within the (USA). We do not offer international shipping at this time. Please check back with us in the future for updates on international shipping options.
6. What is your return policy?
Due to the custom nature of our products, we cannot accept returns or exchanges unless the item is defective or there was an error on our part. If you receive a damaged or incorrect item, please contact our customer support team within (15) of receiving your order for assistance.
7. How can I contact customer support?
You can reach our customer support team by email at Support@glamstach.com or by phone at 323-213-9652. Our support team is available (Monday to Friday: 9:00 AM – 6:00 PM CST) to assist you with any questions or concerns.
8. Can I cancel or change my order after it has been placed?
Once an order is placed, we begin processing it immediately. If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request.
9. Do you offer gift wrapping?
Yes, we do offer gift wrapping services.
10. How do I care for my customized mug?
To ensure the longevity of your customized mug, we recommend hand washing only and avoiding abrasive cleaning materials. This will help preserve the design and finish of your mug.
If you have any other questions not covered here, please feel free to reach out to our customer support team. We’re here to help!